Refund policy

Warranty Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we do not guarantee a full refund or exchange.  To be eligible for a return, your item must be unused and in the same condition as you received it. To complete your return, we require a receipt or proof of purchase.  

There are certain situations where only partial refunds are granted:

• Obvious signs of use or damage
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 30 days after delivery

Clam Guns

Murff’s Claminator™ stainless steel clam guns are covered by our limited lifetime warranty which covers manufacture defects (i.e. broken welds).

The warranty does not cover damage from excessive abuse, including bent barrels or tubes.  Rust is not covered under the warranty.  Any damage, such as a deformed or bent barrel, can likely be reworked to allow better function but, depending on the extent of the damage, a fee may apply.  Rubber gaskets are not covered under the warranty but replacement gaskets can be purchased.

Shovels

Murff’s Claminator™ stainless steel shovels are covered by our limited lifetime warranty which covers manufacture defects (i.e. broken welds). Bent blades or handles are considered to be excessive abuse and are not covered under the warranty.  Rust is not covered under the warranty.  Repairs may be available for a fee.

Murff’s Claminator™ stainless steel shovels with wood handles are covered by a limited lifetime warranty which covers manufacture defects (i.e. broken welds).  Bent blades or handles are considered to be excessive abuse and are not covered under the warranty.  Rust is not covered under the warranty.  Repairs may be available for a fee.  Broken handles are considered excessive abuse and a $40 fee will applied to replace a broken wood handle.

General Care Recommendations

Murff’s Claminator™ products are tools and should be treated with the care that any quality tool requires.  These products are made to extremely high standards of quality.  Taken care of, they should provide years (even generations) of use.  Rinsing with fresh water after each use will reduce the chance of the stainless steel becoming rusted or pitted.  The valve and vent tube should also be rinsed thoroughly with fresh water and should be free of sand or other debris before storing.  Listen for the rattle of the valve bolt!  If it rattles, its working properly!  Please click here to visit our Frequently Asked Questions page for more information on cleaning and care of your Murff’s Claminator™ products.  

Warranty and Repair Claims

Warranty or repair inquiries should be directed to U-Name-It Welding and Fabrication.  Please do not contact or return your Murff’s Claminator™ product to the store where purchased.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at dale@theclaminator.com and send your item to the address below.